Last updated: 30 July 2026
DTFX is the trading name of [INSERT FULL LEGAL NAME OF SOLE TRADER OR COMPANY] (“DTFX”, “we”, “us” or “our”).
Our trading address is:
DTFX
Email: [INSERT EMAIL]
Telephone: [INSERT TELEPHONE NUMBER]
VAT number: [INSERT VAT NUMBER, IF APPLICABLE]
Company number: [INSERT COMPANY NUMBER, OR REMOVE IF A SOLE TRADER]
In these terms:
These terms apply to orders placed through our Website, by email, telephone, in person or by any other agreed method.
Any quotation, order confirmation, product description or written agreement specific to an order will also form part of the contract. If there is a conflict, the order-specific written agreement will take priority.
Customers must be at least 18 years old and legally capable of entering into a contract.
Placing an order is an offer to purchase from us. An automated acknowledgement confirms receipt but does not necessarily mean that we have accepted the order.
A contract is formed when we accept the order, begin production or dispatch the goods, whichever occurs first.
We may refuse or cancel an order where:
If we cancel an order after payment and before production, we will refund the relevant amount paid unless we are legally entitled to retain reasonable costs already incurred.
Prices are those displayed or quoted when the order is placed. Prices will clearly state whether VAT is included or added separately.
Delivery charges and optional extras will be shown before the customer completes an online purchase or will be stated in the quotation.
Full payment is normally required before production begins unless we have agreed written credit terms with a Business Customer.
We may correct an obvious pricing error. If this affects an order, we will give the customer the option to proceed at the correct price or receive a refund.
Customers are responsible for supplying Artwork that is complete, correctly sized and suitable for production.
Unless we have agreed to provide a separate artwork-checking or design service, customers are responsible for checking:
We recommend supplying print-ready artwork at the correct dimensions and approximately 300 DPI where appropriate. Enlarging a low-resolution file will not restore missing detail.
DTFX is not responsible for errors already present in customer-approved or customer-supplied Artwork unless we introduced the error after receiving it.
We may make minor technical changes required for production, such as repositioning, nesting, file conversion or colour-profile processing. We will not intentionally alter the main design without permission.
Customers using our gang-sheet creator or other design tools are responsible for checking the final sheet before submitting the order.
The on-screen preview may not represent exact physical size or colour. Customers must check the measurements shown by the tool rather than relying only on how large an item appears on screen.
DTFX is not responsible for gaps, overlaps, duplicated Artwork, incorrect quantities, unwanted backgrounds or incorrect sizing created by the customer, except where the problem was caused by a fault in our service.
If a technical error is suspected, the customer should stop and contact us before placing the order.
Customers must own or have permission to reproduce every design, photograph, illustration, logo, name, character, trademark or other item supplied to DTFX.
By supplying Artwork, the customer confirms that:
DTFX is not normally responsible for independently investigating the ownership or legal status of customer-supplied Artwork.
To the fullest extent permitted by law, the customer will be responsible for reasonably foreseeable claims, losses and reasonable costs incurred because material supplied by that customer infringes another party’s intellectual property rights.
We may refuse, suspend or cancel an order and request evidence of permission where Artwork appears unlawful or potentially infringing.
Nothing in these terms transfers ownership of a customer’s pre-existing Artwork to DTFX. DTFX retains ownership of its own original templates, website content, production files, processes and designs unless otherwise agreed in writing.
Where we provide a proof, production will not normally begin until the customer approves it.
Approval confirms that the customer has checked the content, spelling, dimensions, positioning and overall layout. Changes requested after approval may cause additional charges and delay.
A digital proof is a guide and is not a guarantee of exact colour, texture, sharpness or physical size when viewed on a customer’s screen.
Screens use illuminated RGB colour, while physical printing uses different inks, materials and production processes. Exact screen-to-print colour matching cannot therefore be guaranteed.
Reasonable differences may occur between production runs because of materials, equipment, ink, temperature, surface type and other manufacturing factors.
Minor variations that are normal for the printing process and do not materially affect the product’s intended use will not normally be treated as faults.
Customers requiring an exact brand colour should contact us before ordering. Colour matching must be agreed separately and may involve additional charges or test printing.
Customers must follow the pressing instructions supplied with the product or displayed on the relevant product page.
Heat presses, garments and fabrics vary. We recommend carrying out a test before beginning a full production run, particularly when using unfamiliar garments or materials.
Unless the transfer itself was faulty when supplied, DTFX is not responsible for damage caused by incorrect temperature, time, pressure, peeling, washing, garment suitability or application technique.
Transfers should not be applied to garments or products without first confirming that the material can safely tolerate the required application process.
UV DTF decals should be applied to a clean, dry, suitable and reasonably smooth surface. Customers should test compatibility where surface coatings, texture or intended use may affect adhesion.
Unless expressly stated otherwise, UV DTF products are decorative transfers and should not be assumed to be suitable for direct food contact, microwave use, dishwasher use, prolonged outdoor exposure or safety-critical applications.
DTFX is not responsible for failure caused by unsuitable surfaces, contamination, incorrect application, harsh chemicals, abrasion or use outside the product description.
Production and dispatch times are estimates unless we expressly agree a guaranteed deadline in writing.
Same-day production, dispatch or collection is subject to Artwork suitability, payment, order volume, stock availability, production capacity and the applicable ordering cut-off.
Customers should allow sufficient time for production and delivery. DTFX is not responsible for a customer missing an event or deadline where that deadline was not expressly accepted by us as a guaranteed contractual requirement.
Nothing in this section limits a Consumer’s legal rights relating to delivery.
Customers must supply a complete and accurate delivery address. Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer.
Delivery estimates provided by couriers are not guarantees unless a guaranteed service has been specifically purchased and confirmed.
For Consumers, goods remain at our risk until they come into the physical possession of the Consumer or a person identified by the Consumer to receive them, unless the Consumer independently arranged a carrier not offered by us.
Business Customers must inspect deliveries promptly and notify us of visible damage, shortages or incorrect products as soon as reasonably possible. This does not remove rights which cannot lawfully be excluded.
A delivery scan or photograph may be considered when investigating a delivery, but we will assess all available evidence before deciding the appropriate resolution.
Customers should wait until they have received confirmation that an order is ready before travelling to collect it.
Collection times are estimates unless expressly guaranteed in writing. Proof of order or identification may be requested when goods are collected.
If an order remains uncollected, we will make reasonable efforts to contact the customer. Any later storage charge or disposal will only take place after reasonable notice has been provided and where permitted by law.
Customers should contact us immediately if they wish to change or cancel an order. We cannot guarantee that a change or cancellation will be possible after Artwork has been processed, materials allocated or production started.
Where a cancellation right does not apply, we may deduct reasonable costs already incurred. Any deduction will reflect our actual loss rather than operate as a penalty.
Changes may affect the price and estimated completion date.
Consumers ordering standard, non-personalised goods online will normally have the right to cancel within 14 days beginning the day after receiving the goods, subject to the applicable legal rules and exceptions.
The statutory right to change your mind does not normally apply to goods made to your specifications or clearly personalised. This includes custom-printed transfers, custom gang sheets, printed garments and UV DTF decals produced using customer-selected Artwork.
This exception does not affect a Consumer’s rights where Personalised Goods are faulty, not as described or otherwise fail to meet legal requirements.
To exercise an applicable cancellation right, contact us using the details in Section 1 and clearly state that you wish to cancel.
Customers should inspect goods promptly after delivery and contact us as soon as possible if they believe an order is damaged, faulty, incomplete or incorrect.
Please provide:
We may ask the customer to retain or return the affected goods so that we can inspect them. Customers should not dispose of, press, apply, resell or continue using goods they claim are faulty where doing so would prevent reasonable inspection.
Where goods do not conform to the contract, Consumers may be entitled to remedies under the Consumer Rights Act 2015, including a refund, repair, replacement or price reduction, depending on the circumstances.
Personalised Goods cannot be returned merely because the customer changes their mind, but statutory rights for faulty or misdescribed goods remain unaffected.
If we confirm that an order is faulty or incorrect because of an error by DTFX, we will provide an appropriate remedy. Depending on the circumstances, this may be a reprint, replacement, repair, price reduction or refund.
We must be given a reasonable opportunity to inspect and, where appropriate, correct the problem.
Reprints will normally use the original approved Artwork. Requested changes may be treated as a new order.
Refunds will normally be made using the original payment method unless otherwise agreed.
Where we agree to print or decorate garments or products supplied by the customer, the customer must ensure they are suitable for the requested process.
Printing customer-supplied goods carries risks including marking, heat damage, manufacturing defects and variation between items.
We will carry out the service with reasonable care and skill. However, except where loss results from our failure to use reasonable care and skill, customer-supplied items are provided at the customer’s risk.
Customers should provide spare items where replacements are difficult to obtain. Any limitation of liability will be subject to applicable law.
We will not treat the purchase of printing as automatic permission to publish a customer’s confidential Artwork.
We may ask permission to photograph or display completed work for marketing, social media or portfolio purposes. Customers may refuse or withdraw permission for future use by contacting us.
Withdrawal will not require us to recall material already lawfully printed or published, but we will take reasonable steps regarding future use.
We are responsible for losses a Consumer suffers that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not foreseeable, were caused by inaccurate customer instructions or resulted from use contrary to supplied instructions.
We do not exclude or restrict liability where doing so would be unlawful, including liability for:
This section applies only to Business Customers.
Subject to liabilities that cannot lawfully be excluded, DTFX will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, loss of anticipated savings or damage to reputation.
Subject to applicable law, our total liability arising from an order will normally be limited to the total amount paid or payable for the affected order.
This limitation does not apply to death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be limited.
We will not be responsible for delay or failure caused by events outside our reasonable control, including courier disruption, severe weather, fire, flood, power or internet failure, equipment breakdown despite reasonable maintenance, industrial action, supply interruption, epidemic, government action or civil emergency.
We will take reasonable steps to minimise the effect and will contact affected customers where appropriate. Consumer cancellation and refund rights under applicable law remain unaffected.
We process personal information in accordance with our Privacy Policy.
Customers must not supply personal information relating to another person unless they have a lawful reason and all necessary permissions to do so.
We aim to keep our Website and design tools available, but uninterrupted or error-free access cannot be guaranteed.
We may temporarily suspend parts of the Website for maintenance, security or technical reasons. Customers should retain copies of important Artwork and order information.
We may update these terms to reflect changes to our services, business processes or applicable law.
The terms in force when an order is placed will normally apply to that order. The latest version will be published on this page with its revision date.
If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
A delay in enforcing a right does not mean that the right has been waived.
No person other than the customer and DTFX will have the right to enforce these terms, except where applicable law provides otherwise.
The customer may not transfer an order or contract to another person without our written agreement. We will not transfer our obligations where doing so would reduce a Consumer’s legal protections.
These terms are governed by the laws of England and Wales.
Consumers living in Scotland or Northern Ireland retain the right to rely on applicable mandatory local law and may be entitled to bring proceedings in their local courts.
Business Customers agree that the courts of England and Wales will have exclusive jurisdiction, unless otherwise agreed in writing.
Customers should contact us first so that we have a reasonable opportunity to investigate and resolve any complaint.
Questions, cancellation requests and complaints should be sent to:
DTFX
7 Phoenix Road, Washington, Tyne and Wear, NE38 0AD
Email: [INSERT CUSTOMER SERVICE EMAIL]
Telephone: [INSERT TELEPHONE NUMBER]